FAQs

Placing an order is simple and efficient. First, browse our extensive Product Catalog to find the item you need. Select your desired specifications (size, paper stock, quantity, coating, etc.) on the product page. You can then upload your artwork directly or use our online design tools if available. Once added to your cart, proceed to checkout. You can track the status of your order at any time from your Orders Page.

Our automated system processes orders quickly to ensure fast turnaround times. If your order status is still "Pending" or "Awaiting Payment," you may be able to cancel it from your dashboard. However, once the status changes to "Processing" or "In Production," we cannot guarantee cancellation or modification as the printing plates may have already been created. Please contact support immediately if you notice an error.

To update your personal information, log in to your account and navigate to the Edit Account section. Here you can change your password, update billing and shipping addresses, and manage your contact details. Changes to your address book will apply to future orders only.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and secure online payment gateways. All transactions are SSL encrypted to ensure your financial information is kept safe and secure.

We strongly recommend sending files in PDF format for the most accurate print results. We also accept high-resolution JPG, TIFF, and AI files. Please ensure all layers are flattened, fonts are outlined, and transparency is flattened to prevent print errors. For a detailed guide on file preparation, please visit our File Upload Help page.

RGB (Red, Green, Blue) is used for digital screens and monitors, while CMYK (Cyan, Magenta, Yellow, Key/Black) is the color mode used for physical printing. Files submitted in RGB must be converted to CMYK prior to printing, which may result in slight color shifts. We highly recommend designing your artwork in CMYK mode to ensure the printed colors match your expectations.

For professional-quality printing, all images and artwork must be at least 300 DPI (dots per inch) at the final output size. Using images with lower resolution (like 72 DPI web images) will result in pixelated, blurry, or low-quality prints.

Bleed: The area (usually 0.125") that extends beyond the cut line. Backgrounds must extend to the bleed line to avoid white edges.
Trim Line: The final size of the product where the paper is cut.
Safe Zone: All critical text and logos should be kept at least 0.125" inside the trim line to prevent them from being cut off.

We offer a wide variety of premium paper stocks including 14pt and 16pt Cardstock (Matte or Gloss), 100lb Gloss Book, 70lb Uncoated Text, and specialty stocks like Linen, Pearl, and Kraft. Coating options include UV Gloss, Matte/Dull Finish, and Silk Lamination. Check individual product pages for specific availability.

Yes! While we have standard sizes listed on our website, we can accommodate custom sizes and die-cut shapes for many products. Please contact our support team with your specific requirements to receive a custom quote.

Yes, we have a team of professional graphic designers ready to help bring your vision to life. You can select "Hire a Designer" during the ordering process or contact us directly to discuss your project needs. Design fees vary based on complexity.

You will receive email notifications at key stages of production. Once your order ships, a tracking number will be emailed to you. You can also track the real-time status of your shipment by visiting our Order Tracking page.

Turnaround time refers to the time it takes to print your order (excluding shipping). Standard business cards and flyers typically take 2-4 business days. Same-day and Next-day rush options are available for select products. Shipping time is additional and depends on the shipping method chosen at checkout.

Yes, we offer Blind Shipping services for resellers and agencies. This ensures that the package arrives with no branding or invoices from Algo Printing, making it appear as if it was shipped directly from you. You can select this option during checkout.

Since all orders are custom printed to your specifications, we do not accept returns for errors made by the customer (e.g., typos, low-resolution images). However, if there is a manufacturing defect or printing error on our part, we will reprint your order at no cost or offer a full refund. Please report any issues within 7 business days of delivery.

If your package arrives damaged, please take photos of the damaged box and the product immediately. Contact our support team via the Contact Page with your order number and photos. We will work with the shipping carrier to resolve the issue and get a replacement to you as soon as possible.